Home / Support
More Than Supply. A Reliable Healthcare Partner.
- Expert pre-sales consultation and post-sale field support
- Certified and compliant medical equipment - only authorised brands
- 24/7 call support with defined response SLAs across Karnataka
years in healthcare
0
+
product categories
0
global brand partnerships
0
+
Pan-India
Service Reach
Our Service Capabilities
Three Pillars of Engineering Excellence
ArrayMed’s service function is not an afterthought. It is staffed by certified biomedical engineers who understand that when equipment goes down inside a hospital, the cost is measured in far more than money. Here is what our technical team is built to deliver.
01
Installation & Commissioning
Every ArrayMed product is installed and commissioned by our certified biomedical engineers, ensuring complete accuracy and reliability. We handle site checks, setup, calibration, and training to ensure a seamless handover.
02
Transparent, Competitive Pricing
We do not distribute everything. We distribute what we believe in. Every product in our portfolio from anaesthesia workstations to ultrasound systems has been evaluated for clinical relevance, quality standards, and after-sales support before it reaches your facility.
03
Service After the Sale
The real test of a medical equipment partner is not the day of installation – it is every day after. Our biomedical engineering team is trained, equipped, and accessible. When a machine goes down, a patient is waiting. We understand that, and we respond accordingly.
OEM-Authorised Service Capability
Our engineers are trained and certified by the brands we represent – not self-taught. That authorisation matters when your warranty is at stake.
Geographic Coverage
Where We Show Up - and How Fast
Our service coverage spans the length of Karnataka – from Bengaluru to Mangaluru, Hubli to Mysuru. Here is the exact response commitment you can hold us to, by geography.
South Karnataka
Bengaluru · Mysuru · Tumkur · Kolar · Mandya · Ramanagara · Chamarajanagar
24h
Installation Response
- Installation within 24 hours
Engineer on-site within one working day of delivery confirmation and site readiness clearance.
- Breakdown response within 24 hours
Engineer on-site within one working day of delivery confirmation and site readiness clearance.
- Preventive maintenance scheduling
PM visits coordinated monthly or quarterly as per contract – zero disruption to clinical schedules.
- Bengaluru base team
Dedicated team stationed in Bengaluru – our fastest response territory with the highest engineer density.
North & Coastal Karnataka
Mangaluru · Udupi · Hubli · Dharwad · Shimoga · Hassan · Davangere · Belagavi
48h
Installation Response
- Installation within 48 working hours
Engineer dispatched within two working days of delivery confirmation and site readiness sign-off.
- Breakdown response within 48 hours
Emergency calls acknowledged within 4 hours; engineer deployed within 48 hours for AMC accounts in this region.
- Coastal Karnataka coverage
Dedicated territory manager for Mangaluru and Udupi – building local service familiarity, not just reactive presence.
- Remote diagnostics first
For urgent breakdown calls, our team initiates remote diagnostic support immediately – reducing time-to-resolution even before on-site arrival.
Get the Support
Your Facility Deserves
Whether you need to log a breakdown, request a service quotation, schedule a preventive maintenance visit, or enquire about an AMC – fill the form and our service team will respond within 4 working hours.
Service Email
Working Hours
Mon 09:00 am – 06:00 pm Tue 09:00 am – 06:00 pm Wed 09:00 am – 06:00 pm Thu 09:00 am – 06:00 pm Fri 09:00 am – 06:00 pm Sat 09:00 am – 02:00 pm Sun Closed
Registered Office
Array Med, 4th main road, HAL 3rd Stage, New tippasandra, Bengaluru.
Request Service Support
Fill in the details below – the more specific you are, the faster we can help you.